Privacy Policy

PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Duet Master Class (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. We do this only when necessary for our legitimate interests, in compliance with all applicable laws and regulations.

YOUR RIGHTS

If you are a resident of certain territories, including the EU, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at info@duetmasterclass.com

Shipping & Return Policy

SHIPPING POLICY

Processing Time: All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If there are significant delays in shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates: Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery time is 7-10 business days. Please note that delivery delays can occasionally occur.

Shipment Confirmation & Order Tracking: You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

International Shipping: We currently do not ship outside the U.S.

RETURN POLICY

14-Day Return Policy: If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

Returns: All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process: To return an item, please email customer service at info@duetmasterclass.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Duet Master Class Attn: Returns RMA # [Your RMA Number] 1234 Street Rd City, State, ZIP

Refunds: After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

Exceptions: For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Questions: If you have any questions concerning our return policy, please contact us at: info@duetmasterclass.com